Texas Healthcare System: A Case Study in Employee Retention

Understanding challenges, identifying solutions

The best healthcare takes the best employees. Yet conflicts between demanding healthcare careers and family responsibilities can take a toll on even the most committed employees,

leading to absences, turnover, and stress. This was the concern for leaders at a prominent Texas healthcare system. They knew their people were dedicated to caring for their patient community. But they also knew family pressure points could take employees from work, and that caring for their caregivers could reduce absenteeism, improve retention, and minimize engagement-stealing stress.

They selected Bright Horizons to address work-family stressors across demographics: those with young or school-age children, and those caring for aging or ailing adults.